1.0ICIT (Institute for Critical Infrastructure Technology)https://icitech.orgICIThttps://icitech.org/author/edith-miranda/rich600338<blockquote class="wp-embedded-content" data-secret="elQ2JhdSsy"><a href="https://icitech.org/government-digital-transformation/">Changing the Perception: Using Digital Transformation to Increase Trust in Government Agencies</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://icitech.org/government-digital-transformation/embed/#?secret=elQ2JhdSsy" width="600" height="338" title="“Changing the Perception: Using Digital Transformation to Increase Trust in Government Agencies” — ICIT (Institute for Critical Infrastructure Technology)" data-secret="elQ2JhdSsy" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /*! This file is auto-generated */ !function(c,l){"use strict";var e=!1,o=!1;if(l.querySelector)if(c.addEventListener)e=!0;if(c.wp=c.wp||{},c.wp.receiveEmbedMessage);else if(c.wp.receiveEmbedMessage=function(e){var t=e.data;if(!t);else if(!(t.secret||t.message||t.value));else if(/[^a-zA-Z0-9]/.test(t.secret));else{for(var r,s,a,i=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),n=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),o=0;o<n.length;o++)n[o].style.display="none";for(o=0;o<i.length;o++)if(r=i[o],e.source!==r.contentWindow);else{if(r.removeAttribute("style"),"height"===t.message){if(1e3<(s=parseInt(t.value,10)))s=1e3;else if(~~s<200)s=200;r.height=s}if("link"===t.message)if(s=l.createElement("a"),a=l.createElement("a"),s.href=r.getAttribute("src"),a.href=t.value,a.host===s.host)if(l.activeElement===r)c.top.location.href=t.value}}},e)c.addEventListener("message",c.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",t,!1),c.addEventListener("load",t,!1);function t(){if(o);else{o=!0;for(var e,t,r,s=-1!==navigator.appVersion.indexOf("MSIE 10"),a=!!navigator.userAgent.match(/Trident.*rv:11\./),i=l.querySelectorAll("iframe.wp-embedded-content"),n=0;n<i.length;n++){if(!(r=(t=i[n]).getAttribute("data-secret")))r=Math.random().toString(36).substr(2,10),t.src+="#?secret="+r,t.setAttribute("data-secret",r);if(s||a)(e=t.cloneNode(!0)).removeAttribute("security"),t.parentNode.replaceChild(e,t);t.contentWindow.postMessage({message:"ready",secret:r},"*")}}}}(window,document); </script> https://icitech.org/wp-content/uploads/2022/12/Publication-Covers.jpg15452000The Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government (EO) is the most recent effort to to build systems that deliver efficient, responsive services to government customers.